Legal Operations
Build a Legal Function That Works for Your Business.
Legal operations strategy and day-to-day delivery: improve how requests are handled, matters are maintained and spending is understood.
Discuss This SolutionLegal Operations Services
Build the Way Your Legal Team Works.
Legal departments building or improving their operations, and law firms that need a defined process or implementation project. We work with the people who own the affected systems and decisions.
Legal Operations Strategy
Connect legal department priorities to the business plan. Assess current delivery, choose the improvements worth pursuing and prepare a roadmap with owners, capacity and measures of progress.
Read About Legal Operations StrategyLegal Intake Management
Design the request questions, routing and follow up that help Legal start work. Establish an owner for each request and a path for incomplete or urgent submissions.
Read About Legal Intake ManagementMatter Management
Organize matter records so another colleague can pick up the work. Define opening and closure rules, connect documents and decisions, and make the next action clear.
Read About Matter ManagementLegal Spend Management
Reconcile budgets, invoices and unbilled work with Finance. Explain changes in the forecast and coordinate the review of bills against approved engagement terms.
Read About Legal Spend ManagementOutside Counsel Administration
Prepare the administrative handoff to an outside firm. Maintain engagement terms, matter contacts and billing instructions, then coordinate updates as the assignment changes.
Read About Outside Counsel AdministrationLegal Process Design
Trace a recurring task with the people who perform it. Resolve unclear handoffs, document how exceptions are handled and test the revised process before expanding it.
Read About Legal Process DesignLegal Knowledge Management
Build a maintained collection of approved templates and guidance. Assign reviewers and make current instructions easier to find than outdated copies or individual inboxes.
Read About Legal Knowledge ManagementLegal Performance Reporting
Define the questions a report needs to answer and the data behind each measure. Show unfinished work as well as completed requests, with explanations for gaps or unusual results.
Read About Legal Performance ReportingLegal Technology Implementation
Turn a defined workflow into implementation requirements. Coordinate configuration, test permissions and failed handoffs, and prepare the users and administrator for launch.
Read About Legal Technology Implementation- The business priority affected by the legal operations problem.
- How the work is handled today, including the systems already in use.
- Who can approve the change and which team members need to take part.
About This Solution
When requests arrive through several channels, lawyers spend time working out who needs what before they can begin. When matter and spending records disagree, planning becomes guesswork. We help legal departments identify the source of these problems and carry out the improvement, from a legal operations roadmap to an intake process or system rollout. Jonathan Wu brings experience from Niagara Bottling, Oaktree Capital Management LLC, Fisker and Robert Half.
How an Assignment Might Look
Example Assignment: Supplier Requests Reaching Legal
A legal department receives supplier agreements by email, chat and an online form. Requesters are unsure where to check status.
We map the current process with the team, define the information reviewers need and establish routing, ownership and follow-up instructions for a limited pilot.
The department receives a process it can test on real request types, with agreed criteria for deciding whether to expand it.